3. If you are “empty nesters,” do you have adult children living in the local area?
4. What are the age(s) of your child(ren) (Check all that apply)
Under 6 years old
6 – 12 years old
13 – 18 years old
18 – 23 years old
23 years old+
N/A
5. How often do you visit the swim club during the season?
6. Are you a “Gold Pass” holder? (i.e., limited membership available to those who have been Overlee members for 15 years that permits 25 visits per season)
7. Do you and/or your family members regularly participate in lap swimming?
8. If yes, when and on which days do you typically swim? (Check all that apply)
Weekday mornings
Weekday afternoons
Weekday evenings
Weekend mornings
Weekend afternoons
Weekend evenings
N/A
9. Do you or a family member participate in “Extended Season” for lap swimming?
10. Do you have a child (or children) who participates on one (or more) of Overlee’s teams?
11. If yes, please indicate which team(s)
Swim Team
Dive Team
Synchro Team
12. Which events or activities do you (or your family members) participate in? (Select all that apply).
12a. Other events or activities you (or your family members) participate in:
13. Considering your/your family’s use of the pool, the facility, and the available programs and amenities, how satisfied are you with the value you receive for your annual membership dues (cost)?
14. When you typically visit Overlee ON A WEEKEND, which of the following best describes your perception of the crowds at the pool(s) you and your family primarily use (lap, social, main, baby):
15. When you typically visit Overlee ON A WEEKEND, which of the following best describes your perception of the crowds at the other areas of the facility (including decks, Snack Shack Park, volleyball court):
16. When you typically visit Overlee ON A WEEKDAY, which of the following best describes your perception of the crowds at the pools(s) you and your family typically use (lap, social, main, baby):
17. When you typically visit Overlee ON A WEEKDAY, which of the following best describes your perception of the crowds at other areas of the facility (including decks, Snack Shack Park, volleyball court):
18. When you typically visit Overlee ON A HOLIDAY, which of the following best describes your perception of the crowds at the pools(s) you and your family typically use (lap, social, main, baby):
19. When you typically visit Overlee ON A HOLIDAY, which of the following best describes your perception of the crowds at other areas of the facility (including decks, Snack Shack Park, volleyball court):
20. Overlee has a cap of 800 on the number of active member families. If Overlee were to consider changing its constraint of 800, would you recommend that it be:
21. Gold Pass Membership holders are officially “inactive” members with privileges to rent the clubhouse. However, they are not eligible to bring guests to the pool. Are you eligible for a Gold Pass membership?
22. If you answered Yes to the question above and have not pursued the Gold Pass, to what extent has each of the following factors impacted your decision to not pursue a Gold Pass? (Check all that apply)
I want to visit the pool more than 25 times per season
Inability to bring guests to the pool
Unaware of the specific eligibility requirements
Impractical based on other family members who still actively use the pool
23. Would you consider pursuing a Gold Pass Membership if it allowed a limited number of guests?
24. Overlee currently has a policy that allows members to transfer their memberships as part of real estate sales. Do you support the continuation of this membership feature?
25. Like many local pool clubs, Overlee’s waitlist is currently very long (approx. 1,300 applicants). Given the membership cap, and the relatively low attrition rate among current members, Overlee typically offers memberships to an average of 150 waitlist applicants per year and 50 families on average accept our offer. As a current member, how concerned are you with the waitlist process and wait time for membership?
26. Currently membership is offered when an applicant reaches the top of the waitlist. Would you support exceptions to the waitlist process for the following? (Check all that apply)
via a lottery
on a non-permanent basis to military or State Department families who spend a limited amount of time in the Washington, DC area.
to families with potential swim, dive, or synchro team members to increase participation
to adult children of current, long-standing (10+ years) Overlee members.
I would not support any of these scenarios.
Other
26a. Other exceptions to the waitlist process:
27. Overlee’s season currently runs approximately from Memorial Day Weekend in late May through Labor Day Weekend in early September (depending on staff availability). Are you satisfied with the current length of the season?
28. Extended Season for lap swimming is currently 9 weeks long (either 4 or 5 weeks prior to Memorial Day and 4 or 5 weeks after Labor Day, depending on the year’s calendar). Do you feel this is the right length of time?
29. How satisfied are you with the current daily operating hours?
30. What time of day do you typically visit Overlee?
31. Do you think the daily operating hours should be adjusted?
32. How satisfied are you with the scheduling of special events that affect operating hours and pool availability? (e.g., swim meets, dive meets, social events including kids’ events, crab feast, bands, team banquets, etc.)
33. How satisfied are you with the availability of seating in the pool areas?
34. How satisfied are you with the availability of lap lanes at times when you use the pool, including during peak hours?
35. How satisfied are you with the availability of recreational swim space at times when you use the pool, including during peak hours?
36. How satisfied are you with the availability of seating throughout the facility, including on the elevated deck and in Snack Shack Park?
36a. Comment regarding availability of seating throughout the facility, including on the elevated deck and in Snack Shack Park:
37. How satisfied are you generally with the lap pool temperature?
37a. Comment regarding the lap pool temperature:
38. How satisfied are you with the cleanliness of the entire facility?
39. How satisfied are you with the cleanliness of Bathhouse facilities?
40. How satisfied are you with the amenities of Bathhouse facilities? (family changing rooms in lobby, showers, changing areas, and bathrooms)
41. How often do you visit the Snack Shack (snack bar)?
42. How satisfied are you with the Snack Shack food options?
43. In the coming years, what additional amenities would you like to see Overlee consider (Please drag and drop to rank your top 3 choices)
43a. Additional amenities suggestions:
44. How satisfied are you with the friendliness of the pool management and staff?
46. Have you ever had an issue that required management or Board intervention?
46a. If yes, how satisfied were you with the resolution of the issue?
47. What is your primary source of information about Overlee during the season? (Check all that apply)
Overlee website
Membership e-mails
Posts on X
TV monitors in Bathhouse
PA announcements
Other
47a. Other primary source of information about Overlee during the season:
48. In your opinion, Overlee communicates with members
49. Do you access the pool operating hours and calendar on the Overlee website?
50. Do you find the TV monitors in the Bathhouse helpful source of information about operating hours, pool availability, etc.?
51. Is there anything else you would like to share with us about your club experience?
1. How long have you been an Overlee member?
2. What best describes your membership scenario?
3. If you are “empty nesters,” do you have adult children living in the local area?
4. What are the age(s) of your child(ren) (Check all that apply)
Under 6 years old
6 – 12 years old
13 – 18 years old
18 – 23 years old
23 years old+
N/A
5. How often do you visit the swim club during the season?
6. Are you a “Gold Pass” holder? (i.e., limited membership available to those who have been Overlee members for 15 years that permits 25 visits per season)
7. Do you and/or your family members regularly participate in lap swimming?
8. If yes, when and on which days do you typically swim? (Check all that apply)
Weekday mornings
Weekday afternoons
Weekday evenings
Weekend mornings
Weekend afternoons
Weekend evenings
N/A
9. Do you or a family member participate in “Extended Season” for lap swimming?
10. Do you have a child (or children) who participates on one (or more) of Overlee’s teams?
11. If yes, please indicate which team(s)
Swim Team
Dive Team
Synchro Team
12. Which events or activities do you (or your family members) participate in? (Select all that apply).
12a. Other events or activities you (or your family members) participate in:
13. Considering your/your family’s use of the pool, the facility, and the available programs and amenities, how satisfied are you with the value you receive for your annual membership dues (cost)?
14. When you typically visit Overlee ON A WEEKEND, which of the following best describes your perception of the crowds at the pool(s) you and your family primarily use (lap, social, main, baby):
15. When you typically visit Overlee ON A WEEKEND, which of the following best describes your perception of the crowds at the other areas of the facility (including decks, Snack Shack Park, volleyball court):
16. When you typically visit Overlee ON A WEEKDAY, which of the following best describes your perception of the crowds at the pools(s) you and your family typically use (lap, social, main, baby):
17. When you typically visit Overlee ON A WEEKDAY, which of the following best describes your perception of the crowds at other areas of the facility (including decks, Snack Shack Park, volleyball court):
18. When you typically visit Overlee ON A HOLIDAY, which of the following best describes your perception of the crowds at the pools(s) you and your family typically use (lap, social, main, baby):
19. When you typically visit Overlee ON A HOLIDAY, which of the following best describes your perception of the crowds at other areas of the facility (including decks, Snack Shack Park, volleyball court):
20. Overlee has a cap of 800 on the number of active member families. If Overlee were to consider changing its constraint of 800, would you recommend that it be:
21. Gold Pass Membership holders are officially “inactive” members with privileges to rent the clubhouse. However, they are not eligible to bring guests to the pool. Are you eligible for a Gold Pass membership?
22. If you answered Yes to the question above and have not pursued the Gold Pass, to what extent has each of the following factors impacted your decision to not pursue a Gold Pass? (Check all that apply)
I want to visit the pool more than 25 times per season
Inability to bring guests to the pool
Unaware of the specific eligibility requirements
Impractical based on other family members who still actively use the pool
23. Would you consider pursuing a Gold Pass Membership if it allowed a limited number of guests?
24. Overlee currently has a policy that allows members to transfer their memberships as part of real estate sales. Do you support the continuation of this membership feature?
25. Like many local pool clubs, Overlee’s waitlist is currently very long (approx. 1,300 applicants). Given the membership cap, and the relatively low attrition rate among current members, Overlee typically offers memberships to an average of 150 waitlist applicants per year and 50 families on average accept our offer. As a current member, how concerned are you with the waitlist process and wait time for membership?
26. Currently membership is offered when an applicant reaches the top of the waitlist. Would you support exceptions to the waitlist process for the following? (Check all that apply)
via a lottery
on a non-permanent basis to military or State Department families who spend a limited amount of time in the Washington, DC area.
to families with potential swim, dive, or synchro team members to increase participation
to adult children of current, long-standing (10+ years) Overlee members.
I would not support any of these scenarios.
Other
26a. Other exceptions to the waitlist process:
27. Overlee’s season currently runs approximately from Memorial Day Weekend in late May through Labor Day Weekend in early September (depending on staff availability). Are you satisfied with the current length of the season?
28. Extended Season for lap swimming is currently 9 weeks long (either 4 or 5 weeks prior to Memorial Day and 4 or 5 weeks after Labor Day, depending on the year’s calendar). Do you feel this is the right length of time?
29. How satisfied are you with the current daily operating hours?
30. What time of day do you typically visit Overlee?
31. Do you think the daily operating hours should be adjusted?
32. How satisfied are you with the scheduling of special events that affect operating hours and pool availability? (e.g., swim meets, dive meets, social events including kids’ events, crab feast, bands, team banquets, etc.)
33. How satisfied are you with the availability of seating in the pool areas?
34. How satisfied are you with the availability of lap lanes at times when you use the pool, including during peak hours?
35. How satisfied are you with the availability of recreational swim space at times when you use the pool, including during peak hours?
36. How satisfied are you with the availability of seating throughout the facility, including on the elevated deck and in Snack Shack Park?
36a. Comment regarding availability of seating throughout the facility, including on the elevated deck and in Snack Shack Park:
37. How satisfied are you generally with the lap pool temperature?
37a. Comment regarding the lap pool temperature:
38. How satisfied are you with the cleanliness of the entire facility?
39. How satisfied are you with the cleanliness of Bathhouse facilities?
40. How satisfied are you with the amenities of Bathhouse facilities? (family changing rooms in lobby, showers, changing areas, and bathrooms)
41. How often do you visit the Snack Shack (snack bar)?
42. How satisfied are you with the Snack Shack food options?
43. In the coming years, what additional amenities would you like to see Overlee consider (Please drag and drop to rank your top 3 choices)
43a. Additional amenities suggestions:
44. How satisfied are you with the friendliness of the pool management and staff?
46. Have you ever had an issue that required management or Board intervention?
46a. If yes, how satisfied were you with the resolution of the issue?
47. What is your primary source of information about Overlee during the season? (Check all that apply)
Overlee website
Membership e-mails
Posts on X
TV monitors in Bathhouse
PA announcements
Other
47a. Other primary source of information about Overlee during the season:
48. In your opinion, Overlee communicates with members
49. Do you access the pool operating hours and calendar on the Overlee website?
50. Do you find the TV monitors in the Bathhouse helpful source of information about operating hours, pool availability, etc.?
51. Is there anything else you would like to share with us about your club experience?
https://overlee.org/wp-content/uploads/sites/42/2023/02/fishColor300-e1713812252454.jpg108100overleewebmasterhttps://overlee.org/wp-content/uploads/sites/42/2023/01/overlee-logo.jpgoverleewebmaster2024-10-28 10:39:212024-10-28 10:40:112024 Overlee Member Survey Data View
