Below are some frequently asked questions about membership renewal:
Why is my account Suspended?
If you pay by check, your account will show “suspended” until your check is received. This is a default term from our software provider. It is really “pending payment” Sorry for the confusion.
Where do I send my check?
- make payable to “Overlee Community Association”
- mail to PO Box 5346, Arlington, VA 22205
- write Member Name on check
- (Your email confirmation has the details as well)
Why is there a fee for using a credit card?
Overlee is charged for credit card transactions, so to be fair to all members, we pass that fee along to members who choose this option. We will review the fees at the end of each season and welcome member feedback about the practice.
What are the rules about Gold Cards?
Gold Cards are now being offered to members with 15 years as Overlee Members. (previously 20 years was required.) Information about this option can be found on Plans section. If you are eligible, you should have received an email.
Can I buy Extended Season Pass later?
YES! If you’re not sure if or how many Extended Season passes you want, no worries. You can purchase one later by emailing firstname.lastname@example.org.
- Add/Delete Members: To do so, click the ADD MEMBER button and add any members needed. If you need to delete a member, click on DELETE next to each member and delete. Please remember, all members must have the same permanent address.
- Edit Member Information: Edit all info for each member. To do so, click on EDIT next to each member’s name and edit phone, email, gender, member type and date of birth*
- Date of Birth for each member is required and must be entered before payment will be accepted.
- Edit Account Information: You can change your username here, change the billing contact and update your address. Make sure you are using the address which is associated with your credit card.
- Profile Image: Upload profile images of each individual in your family membership under their name. To do so, select each member, hit EDIT and add each photo by clicking on the CLICK TO UPLOAD IMAGE icon. Please use a close up, head shot or cropped face photo. Photos for each member must be uploaded before payment will be accepted.
- Emergency Contact: To add emergency contact info, click on EDIT next to emergency contact info and add the correct info.
- Payments: Please secure your family membership by making a payment. Please click on the BIG red banner at the top of your login page. Once you have clicked on your dues payment, you will choose your method of payment and be taken to a second screen to check out. We accept:
- Credit/Debit Card – If you are paying by credit card, enter credit card number, expiration date and CVV.
- Check – If you are paying by check, please download and print the invoice you will see on the page and mail into the address provided